Shipping Policy

Understanding Our Shipping Policy

At Buzzy Pet Shop, we strive to ensure that your pet products arrive safely and on time. Please review our shipping policy below for details on processing times, delivery options, and more.

1. Order Processing

  • Orders are processed within 7 to 21 business days (excluding weekends and holidays).
  • Please know some of these items are hand made items made in the U.S. so shipping time may be longer. (EX: shirts, metal signs, dog toys, cotton dog leash)
  • If we experience a high volume of orders, processing times may be delayed. Customers will be notified in case of significant delays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the shipping method selected and your delivery location.

Note: Delivery times may be affected by carrier delays, weather conditions, or unforeseen circumstances.

3. Shipping Restrictions

  • We do not ship to PO Boxes, APO/FPO addresses, or restricted locations unless otherwise stated.
  • Some products may have specific shipping restrictions due to weight, size, or legal regulations.

4. Lost, Stolen, or Delayed Packages

  • Once your order has been shipped, we are not responsible for lost, stolen, or delayed packages.
  • If your package is marked as delivered but not received, please check with your neighbors, mail carrier, or local post office.
  • If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.

5. Order Modifications & Address Changes

  • If you need to update your shipping address, please contact us within 24 hours of placing your order.
  • Once an order has been processed, we cannot make any changes.

Importance of Our Shipping Policy

Our Shipping Policy is designed to provide clarity and assurance to our customers. It outlines how we handle your orders and ensures that all expectations are met. We believe effective communication about shipping can help prevent misunderstandings, so we clearly explain delivery options, timelines, and related costs. This way, you have all the information necessary to make informed purchasing decisions.

Shipping Costs and Delivery Times

Shipping costs vary based on your location and the shipping method you choose. We strive to offer competitive rates while delivering your products safely and on time. Typically, standard shipping takes 3-5 business days, but expedited options are available if you need your order sooner. Understanding your shipping options allows you to choose what best suits your needs and budget.

Order Tracking and Customer Support

Once your order is shipped, you’ll receive a tracking number so you can monitor its progress. This transparency is important because it keeps you informed every step of the way. If you have any questions or concerns about your shipment, our customer support team is available to assist you. Our goal is to ensure your experience is as smooth and enjoyable as possible.