Refund Policy

Refund Policy

At Buzzy Pet Shop, we strive to provide high-quality pet products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Requests for returns must be made within 5 days of receiving the order.
  • Certain items, such as perishable goods, personalized products, or clearance items, are non-refundable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email our customer service team with your order number and reason for the return.
  2. Receive Authorization – If your return is approved, we will provide a return authorization and shipping instructions.
  3. Ship the Item – Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Refund Processing – Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed within 5 days to your original payment method.

3. Non-Refundable & Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used pet food and treats
  • Personalized or custom-made items
  • Gift cards
  • Items purchased on final sale or clearance

4. Late or Missing Refunds

If you haven’t received a refund within the stated processing time:

  • Check your bank or payment provider for any pending transactions.
  • Contact your credit card company, as it may take additional time for the refund to be officially posted.
  • If you still have issues, reach out to us

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 5 days of receiving your item.

6. Damaged or Incorrect Orders

If you received a defective, damaged, or incorrect item, please contact us immediately with photos of the issue. We will work with you to resolve the problem by offering a replacement or refund.